Office hours are flexible to accommodate the availability and schedules of clients whenever possible. Bow Valley Counselling & Mediation does not normally schedule appointments on Saturdays or Sundays.

Regular working hrs: Monday to Wednesday, 9 a.m. to 6 pm (last appt at 6 pm).

To register and book an appointment go to: caroldaw.noustalk.com

You will be unable to book appointments outside of these hours on-line on noustalk.  However, under some circumstances appointments can be made outside of these regular hours over the telephone or by e-mail. (cdaw@bowvalleycounselling.ca).

Length of Sessions

A “counselling hour” is 50 minutes.

Some sessions may go longer than an hour (e.g., 1.5-2 hours) by mutual agreement of the client(s) and the therapist. Fees would then reflect the length of these longer sessions.


$180 hrly

Mediation & Parenting Plans: $220 hrly

Cancellation Policy: 24 hours notice is required for cancellations


Fees for counselling services are payable at the end of each session.  Fees are covered by some Employee Assistance programs and health insurance policies and are also considered a tax deductible medical expense.

Your extended health insurance policy is a private contract between your company and yourself, not between your company and the mental health practitioner. Therefore, reimbursement is the sole responsibility of the client and cannot be guaranteed as it largely depends upon what your insurance policy is willing to cover based on what your company negotiated for its employees. It is the responsibility of the client to check with their benefit providers prior to scheduling an appointment to ensure counselling reimbursements will be covered. Essentially, clients must pay for counselling services and then be reimbursed by their companies. Appropriate receipts are provided so that clients can claim for their reimbursement.

Payment is expected at the end of each session.  You may pay by means of e-transfer or by credit card (which can easily be set up when you register in noustalk.)

Exceptions are:  NIHB (Non-Insured Health Benefits funding) and VAC (Veterans Affairs Canada) who have specific contracts with us.  Fees are not required at the time of service provision for services under these specific programs.


Questions to Ask Your Benefit Provider

Do my benefits cover counselling or mediation services?

Do my benefits cover registered social workers with masters level education?

Is there a maximum per session fee that will be reimbursed?

What is the yearly maximum coverage available?

For further assistance, feel free to contact us about our rates and credentials to ensure your reimbursement.

We provide supportive, non-judgemental, and often  transformative counselling and EMDR therapy.

Move into your future with increased skills for coping, less influenced by past trauma and events, and more hopeful and encouraged about your future.